Today I had an interview for what I thought was a position in the pharmacy for a discount store. My entire experience answers the question "What ever happened to customer service?" I walked into the store ten minutes early for my appointment, stopped at the customer service desk (where I was told to "announce myself", only to hear "she's not holding any more interviews". I just repeated my name and time I was to meet with personnel. The employee then sighed loudly and picked up the phone. I over hear "yes, I know, but she insists she has an appointment". I'm finally told to wait near the desk and they will call me when "she's ready". Ten minutes later, I'm finally allowed to walk back to the personnel office.
Still with me? Keep in mind, I have many, many years in customer service. I'm am not only picky about the service I give, I'm picky about the service I receive. So, needless to say, I'm a little frustrated. Once in the personnel office, it still takes HR two minute to find my application, then I'm asked the same question three times. Then, come to find out, the position I'm applying for has already been filled. Ugh! More questions, two of which are repeated, and then a total of three telephone interruptions later, I'm told the only thing left is a part time cashier position. Okay, I need a job, I can do that and still look for something else. Now, I still have to call them back on Wednesday to see if they can fit me into an orientation class. This, my friends, is why there is no customer service. Even the top dogs do not know what the true meaning is.
I'm a little disappointed today. There really is not much available in this town. At least right now the stores are beginning to hire for the Christmas season. Even if it's temporary, I should be able to find something in the larger stores. I also have an interview set up this Friday for an in-bound call center. Not a dream job, but steady work with average pay. I also have two leads for tomorrow morning. All is not lost, the Lord is in control!
For I know the thoughts that I think toward you, says the LORD, thoughts of peace and not of evil, to give you a future and a hope.